Privacy Policy
1. Introduction
Welcome to MAPLE TREE ("we", "us", "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mapletreeindia.com (the "Site") and use our services.
Note: This policy applies to personal data we collect online through this Site. It does not apply to information collected offline or through other channels unless explicitly stated.
2. Definitions
For clarity:
- "Personal Data" means any information that identifies or can reasonably identify an individual.
- "Services" means the features, products, and offerings we provide via the Site.
3. Information We Collect
We collect the following categories of information:
3.1 Information you provide directly
This includes:
- Name, email address, postal address, phone number when you register, subscribe, or contact us.
3.2 Information automatically collected
We automatically collect certain information when you visit our Site, including:
- Log data (IP address, browser type, operating system, pages visited, timestamps).
- Device and usage data (screen resolution, referring URLs, clickstream data).
- Cookies and similar tracking technologies (see Cookies & Tracking).
3.3 Information from third parties
We may receive data from third-party services you connect (e.g., analytics providers, social login providers) or public sources. We only combine such data with your information as permitted by law.
4. How We Use Your Information
We use personal information for purposes such as:
- Providing, operating, and maintaining the Site and Services.
- Processing transactions and sending related information, including confirmations and invoices.
- Personalizing and improving the Site, content, features, and user experience.
- Communicating with you, including customer support, updates, security alerts, and marketing (with your consent where required).
- Detecting, preventing and responding to security incidents or fraud.
- Complying with legal obligations and enforcing our terms and policies.
5. Legal Bases for Processing (If you are in the EEA)
If you are located in the European Economic Area, we rely on the following legal bases:
- Performance of a contract: to provide services you request.
- Consent: where you have given consent (e.g., marketing emails, certain cookies).
- Legitimate interests: for analytics, fraud prevention, security, and improving our Services (balanced with your rights).
- Legal obligation: where required by law.
7. Third-Party Services & Sharing
We may share personal information with:
- Service providers who perform services on our behalf (payment processors, hosting providers, email platforms, analytics).
- Affiliates and subsidiaries for internal business purposes.
- Legal and regulatory authorities when required by law or to protect rights, safety, or property.
When we use third-party service providers, we require them to limit use of data to the purpose for which it was shared and to maintain appropriate security safeguards.
8. Data Retention
We retain personal information only as long as necessary for the purposes described (including legal, accounting, or reporting requirements). When information is no longer needed, we will securely delete or anonymize it.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission or storage is 100% secure. If a data breach occurs, we will take appropriate steps, including notification when required by law.
10. GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
11. CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
12. International Data Transfers
We may transfer personal data to countries other than your country of residence. When transfers occur, we use appropriate safeguards (e.g., standard contractual clauses, or transfers to countries with adequate protections) to ensure your data is treated securely and in accordance with this Policy.
13. Children's Privacy
Our Site is not directed to children under 18 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us and we will promptly delete the information.
14. Links to Other Websites
The Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those sites. Review the privacy policies of any site you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
16. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact:
Email: info@mapletreeindia.com